As an HRIS Director you are responsible for liasoning a bunch of business units together in a technical strategy that meets business outcomes. You lead large-scale software implementations and are responsible for successfully scaling the software systems that they manage. To do this, HRIS Directors need to work with various leaders across global HR, Finance, Technology and Operations to execute the organizations' business strategies. With all these different business units and softwares for responsibilities include discovering new ways to meet the needs of the HR functions such as recruiting, payroll, benefits, compensation, security, integrations, talent, time and absence, etc.

You are the link between the product team and the business side of the company. You make sure that the many departments stay on track by making the product the best it can be for the company’s business goals and customers. That means improved profits and happy customers.

You fully understand the time and money that is required to hard-code in-app guidance within their platform. It is your responsibility of the product manager to align the stakeholders in the business. This would include customers, sales, operations, customer success and the product development team. While a product manager is responsible for overseeing the development of the product, they must be mindful of how the user experience is affected by new and more complex features. This is measured by metrics such as engagement, adoption and customer satisfaction.

As the head of digital training is the connecting piece between management and the training teams. You matter because they are accountable for developing sustainable strategies that utilize technology to enable accessible learning and communication methods. Ziplyne can help you with your macro level strategy and initiatives of digital transformation and new software implementations.

As opposed to an instructional designer who may have a focus on a specific application; the head of digital training is the gateway to multiple applications in an organization as they oversee the learning for all new and existing products.

As the head of training and L&D, you are responsible for delivering training through online resources and eluding the need for face to face training. This responsibility has been heightened by the pandemic as the companies go completely digital. Ziplyne’s importance to provide low touch but highly effective training helps in our current post covid world.

In meeting these expectations, this person is responsible for developing an economical, feasible learning model that can give the company the desired results in a time-effective and cost-effective manner.

SaaS companies will not be successful unless your customers are receiving a great deal of value through their products and services. As such, you as the VP of Customer Success will create strategies that drive the success of their customers to assure high retention rates.

Your role is responsible for increasing renewal rates and decreasing churn. This is done by focusing on increased product adoption and engagement throughout the entire customer journey. If customers regularly use the product and can realize value quickly, then they are more likely to remain as customers.

On the other side of the product is the customer success team. The VP of CS is responsible for creating a team and strategy that can confidently handle operations of onboarding, training and support.