A recent IDC survey estimated that 73% of respondent companies believe they will be out of business or marginalized if they do not transform

Valuable Digital Adoption strategies

Overcome employee resistance to digital transformation

Businesses are digitally transforming. They are operating in a way they never did. From streamlining internal systems to customer interactions, every aspect has taken a step up which has ushered a change in the life of everyone associated with it. Nevertheless, it is quite natural for employees to resist this change. The reason for resistance is the absence of awareness, insufficient knowledge, lack of understanding and training. To overcome this change, encourage the employees to learn new skills, train themselves, train others to grow confidence, and explain the potential benefits for the employees, the customers, and the business. 

Provide personalized in-app training

For the employees to use software efficiently, they should be given in-app training about the features and functions with training manuals and log-in access to the software. The training should teach them to use the technologies to maximize engagement and productivity and increase ROI. 

The training content should be readily available for the users in various forms such as PDF, PPT, videos, LXP courses (Learning Experience Platform), LMS courses (Learning Management System), walkthroughs, etc. It will ensure that every user understands the content easily and conveniently.

Digital Adoption budget planning

Digital Adoption demands time and investment, but at the same time, you also need to look into cost-saving and ROI. With careful planning and analysis, prepare a budget that supports your project.

• Plan the budget considering the relevant digital adoption project and the people involved.
• Recognize the potential funding sources that will help allocate funds when required.
• Identify the benefits the digital adoption project will bring to the employees, customers, and thus, the business. It must involve the expenditure along with the success metrics.
• Adopt an agile methodology that will help streamline the project roadmap, meet deadlines, ensure transparency, protect the team's reputation, and help approve a budget request.

Easing the pressure on support centers by using modern support tools

In today's times, businesses understand the importance of digital adoption and the tools that make its implementation easy. Innovative and efficient digital tools improve internal and external communications, centralize information, help with enhancing employee performance, time optimization, customer retention, new sales, and so much more. Below is a list of the types of support tools available and their examples.

• Collaborative Suites: G Suite, MS Office 365
• Communication Platforms: Slack, Skype, Zoom, Google Chat
• Intranet Platforms: LumApps
• CRM Tools: Salesforce, Hubspot, Freshdesk
• CMS Tools: WordPress, Drupal, Prestashop
• Cloud Storage: Google Drive, OneDrive, DropBox
• Project Management Tools: Monday, Trello, Jira, Asana
• Recruitment Management Tools: SmartRecruiters, TalentSoft
• Digital Accounting Tools: NetSuite, SAP ERP, Sage
• Payroll Management Tools: Workday, Figgo, Payfit

Track user progress

The business needs to track user progress in its entirety to ensure successful digital adoption. The software provides them with real-time analysis and insights that help them identify problems, improve training efficiency, and promote user engagement. It allows the trainers to know about the features used more frequently by the users, and the ones avoided by them. This helps them understand the user’s progress in the training process. It is relevant information like this that trainers use to recognize users who require motivation and find ways to encourage them to keep learning and improving.

How to successfully implement Digital Adoption strategies?

With the rise in advancing technologies, the impact of digital adoption in the business world is notable and has become the need of the hour. Several strategies are planned and prepared to serve different purposes, but its implementation requires the adoption of new technology, investing in modern digital tools, and upgrading current systems. The business on the other hand needs to become more aware of resources, make informed decisions using data analysis, and execute strategic plans. 

Having said that, prepare a digital adoption roadmap that involves step-by-step strategies including the people, products, and processes. It will help guide you through every step of the way until the goal is achieved. It can be customized for every business depending upon the size of the business. Countless organizations ensure the successful implementation of these strategies by leveraging digital tools and applications. To know more on how to drive digital adoption in your organization, visit our company’s website.